How many times do you find yourself copying and pasting information from a webpage to an email or an excel spreadsheet and repeating it for different data sets? How efficient is that? Imagine doing it over and over again, capturing information, copying time sensitive data from your partner ecosystem into your internal systems in order to make critical business decisions.
This has been the reality for PITT OHIO, a premier US-based regional transportation provider. Teams of employees were spending hours copying information about shipment statuses, delivery times and paid invoices interacting with various internal and external applications to complete daily customer service and credit and collection operations. They were not only spending time better spent on activities that might grow the business but they were also lacking agility required to be competitive in this industry where margins are laser thin.
PITT OHIO, like many other companies in logistics and in other verticals, are interacting with a vibrant and dynamic business ecosystem of partners, suppliers, vendors and customers. They needed a more efficient way to exchange data across their supply chain ecosystem without relying on costly, error-prone manual efforts.
As Darren Klaum, Director of Business Systems explains:
“Our Customer Service Representatives were maintaining a paper-based system to provide the 2-hour SLAs (service-level agreement) our premium customers needed. It was nearly a full-time job to support just one of our key accounts. Kapow Enterprise Platform handles what our users were doing, automatically, more consistently and more accurately. We’re seeing a 95% reduction in manual effort.”
In the logistics and transportation industry efficiency is a key competitive advantage as it can boost margins and enable companies to win new business faster. The results for PITT OHIO are significant. Revenues increased by decreasing aged receivables, costs decreased by saving over 30 man hours a week, automating 100% of routine activities and improving productivity by 90%.
To learn more about the efficiencies and revenue gains this Kapow customer was able to realize through integrating and automating the data exchange across its supply chain, view the customer testimonial or watch the on-demand webinar.
Authored by: Hila Segal, Director, Product Marketing