Deutsche Telekom reduced 60-80 percent of its costs and time in M2M-customer support with Kapow Software's self-service integration platform.
Customers
Application Integration
Challenge
- Ensure rapid resolution time from Deutsche Telekom M2M customer service
- Automate lengthy M2M-related customer service processes that access data from various distributed applications
Solution
- Deutsche Telekom selected Kapow Katalyst based on its ability to rapidly integrate data from various sources
- Create lightweight applications for business users, i.e. to automate M2M customer service analysis tasks
- On-click these applications are accessible via the newly-built Deutsche Telekom M2M Competence Center Enterprise Application Store
Results
- Cut M2M customer support response times from as long as 90 minutes to approximately 4 minutes
- Reduced time and cost by 60-80% over former IT development and integration projects
- Delivered the Enterprise Application Store in half of the original schedule
With Kapow, Fiserv automated their compliance dashboard without building APIs for 300 banking partner applications.
Challenge
- Fiserv was struggling with regulatory compliance on high volume transactions across 300 global banking partners and went without the automated compliance dashboard they needed for 3 years.
- As processing load grew to 10,000 transactions totaling $1 billion each day, manual processes became unsustainable. Many errors were occurring due to manual web intelligence and reconciliation.
- Real-time cash balance account data access and integration was essential, but developing APIs for 300 highly secure banking applications was out of the question. They had tried and failed.
Solution
- Today, Fiserv uses Kapow to automate data gathering and aggregation from banking partners' internal web-based applications.
- Kapow robots gather and transform information from these external systems and bring it together with data from Fiserv internal systems and data repositories to create meaningful BI.
- With Kapow, a management dashboard is available that enables treasury associates to track KPIs including debt balances, cash flow and net settlements so they can make informed financial decisions in real time.
Results
- Kapow completed a POC in 2 weeks and went live across 300 banks in 3 months.
- Automation reduced Fiserv staffing requirements by 2 full-time equivalents.
- They now have real-time access to global financial data and automated processing of over 10,000 Treasury transactions per day to meet regulatory compliance requirements
- Using robots in tandem with dashboard reporting has enabled Fiserv to consolidate funds for investment, which generates more revenue/income and reduces the number of draws from its credit facility.
Automating web data extraction was key to expanding business for PPG Industries, the world's leading provider of coatings and specialty products and services.
Challenge
- An insurance company has outsourced its claims department to PPG. PPG handles claims requests from car owners through a call center application.
- PPG needs access to each insurance policy data, which typically resides on a mainframe.
- They are now encountering clients whose data resides in web applications. They need to automate web data extraction and integrate the data with internal systems to replace time consuming manual data processing by call center staff.
Solution
- Kapow robots perform web data extraction automatically.
- Robots are wrapped in web services, which make them easy to integrate into the existing solution.
Results
- Automating web data extraction and integration will result in an estimated 50,000 additional cases from the insurance company.
Audi increases employee productivity with Kapow, facilitating internal workflows by flexibly integrating services and tools from various sources into their intranet portal. Using Kapow Katalyst, Audi reduced the implementation time of integration projects by up to 75 percent.
Challenge
- Audi wanted to simplify its business processes across all company sites by extending its intranet and integrating different processes and tools into a central portal.
- Employees were using various freely available online services in their daily work that facilitated daily tasks, but also were slow and cumbersome, as inconsistent navigation set-ups throughout the various services or pop-up ads distracted staff in their workflow.
- The main goal was to improve productivity and application efficiency by making valuable services available via a central access point with a single standardized user interface.
Solution
- With Kapow Katalyst, Audi flawlessly integrated internal and external applications into the intranet portal while adhering to relevant security regulations.
- The software allowed each application interface to be exactly adjusted to the needs of the particular user at the time.
Results
- Today, the internal portal platform consists of 8 localized country portals being used by about 60,000 people.
- It integrates more than 15 services and applications, which have all helped to simplify and automate Audi's internal workflow processes.
- Audi's IT department now can flexibly integrate new services on demand within 1-2 weeks instead of 1-2 months and quickly and easily turn around requests.
The global logistics leader saves recoding time and costs by using Kapow to API-enable 15 web applications.
Challenge
- DHL needed to API-enable and integrate 15 distributed web applications for Deutsche Post World Network and DHL into an Oracle WebLogic portal without re-coding any of the existing applications.
- With more than 2 million registered users, they needed a highly scalable solution that could handle 100,000 requests per hour with 300 concurrent sessions.
- Traditional SOA methods would have required implementing a service layer directly in the current applications with an expensive long term consulting engagement.
Solution
- Kapow enabled them to integrate 15 distributed web applications into the Oracle WebLogic portal without re-coding.
- The solution meets current requirements (100,000 requests per hour/300 concurrent sessions) and is scalable to meet future demand.
Results
- Applications were API-enabled at a fraction of the cost and in record time compared to traditional methods.
- By leveraging the Kapow Katalyst™ platform, which has a stateless server that scales linearly with the number of CPUs available, they can meet current requirements and quickly scale the solution to meet growing demand.
With Kapow, analysts and traders get real-time information on factors that affect trading price.
Challenge
- In 2007, the EU introduced requirements for greater transparency in the utilities market.
- Organizations affected by the new regulations had to deliver hourly, daily and weekly reports online.
- Deutsche Börse wanted to capture this information in real time to inform trading decisions.
Solution
- With Kapow, they were able to extract and transform data in real time, providing analysts and traders with critical information affecting trading price.
- The solution retrieves information from 150 websites.
Results
- Kapow was the only vendor who could fulfill the requirements in their timeframe.
- “With Kapow, we built powerful fundamental data models. Analysts and traders get critical factors that affect the price of a trade in real-time.” - Mario Schultz, Director, Market Data & Analytics, Deutsche Börse
Pitt Ohio, a premier Mid-Atlantic LTL (Less Than Truckload) carrier, uses Kapow to automate web data extraction and integration for supply chain, customer service, credit and collection process automation.
Challenge
- Integrating with supply chain and customer applications was difficult.
- Typically, this was accomplished with repetitive manual tasks that consumed valuable resources.
- Data collected in this manner resulted in numerous keystroke errors and was hours or days old, limiting relevance.
Solution
- Kapow has automated web intelligence and integration in various parts of the business, ranging from supply chain and customer service to credit and collections.
Results
- Eliminating manual data extraction, frees resources to work on more value-added projects.
- Better data quality and timeliness.
- Access to more data sources.
With Kapow, MTU unified portals on a common infrastructure without recoding.
Challenge
- MTU is Germany's leading producer of aircraft engines and components for the military and commercial market.
- They needed to integrate applications into the company's intranet.
- Competing solutions were not able to meet their requirements.
Solution
- They used Kapow to integrate 10 applications via clipping into their portal environment.
- Data was integrated into the portal environment without coding or data conversion errors.
Results
- Significant savings in development time and effort.
- Extends the value of existing assets without costly rework.
JB Hunt, one of the largest transportation logistics companies in North America, keeps trucks running at capacity by harnessing real-time web data with Kapow.
Challenge
- Reduce freight costs by filling all trucks on all routes to capacity.
- To achieve this goal, they needed real-time access to relevant information from diverse sources, including logistic and payment information, but access to secure/external databases was seemingly impossible.
Solution
- Kapow web intelligence robots enable them to monitor public and partner websites for freight bid information in real time.
- They can integrate data from hundreds of partners and companies within a complex value chain.
- Data flows are integrated using web application interfaces. This eliminates the need for manual copy and paste between systems.
- The solution provides mobile access to application data, crucial for a transportation company.
Results
- More trucks are running with full loads, reducing freight cost per mile.
- Automating data integration has reduced cost (and errors) associated with manual data entry.
- Real-time visibility into partner logistics drives increased margin, revenue and customer satisfaction.
- CFO has a real-time view of cash flow.
Standard is using Kapow to surface content in internal applications and to automate web intelligence.
Challenge
- They needed to provide data to Yodlee in real time to take advantage of Yodlee's data, payments and risk management utility.
- They also wanted to provide web access to an internal financial application.
Solution
- Kapow technology will automate data extraction and migration to Yodlee.
- By clipping the financial service application into a Kapow-hosted portal on Amazon EC2, they are able to surface it on Standard's Jive platform using an iFrame.
Results
- Kapow technology enabled Standard to provide data to Yodlee in real time.
- Kapow's solution for surfacing the internal financial application saved 1 year of development time.