With Kapow, Fiserv automated their compliance dashboard without building APIs for 300 banking partner applications.
Customers
Analytics & BI
Challenge
- Fiserv was struggling with regulatory compliance on high volume transactions across 300 global banking partners and went without the automated compliance dashboard they needed for 3 years.
- As processing load grew to 10,000 transactions totaling $1 billion each day, manual processes became unsustainable. Many errors were occurring due to manual web intelligence and reconciliation.
- Real-time cash balance account data access and integration was essential, but developing APIs for 300 highly secure banking applications was out of the question. They had tried and failed.
Solution
- Today, Fiserv uses Kapow to automate data gathering and aggregation from banking partners' internal web-based applications.
- Kapow robots gather and transform information from these external systems and bring it together with data from Fiserv internal systems and data repositories to create meaningful BI.
- With Kapow, a management dashboard is available that enables treasury associates to track KPIs including debt balances, cash flow and net settlements so they can make informed financial decisions in real time.
Results
- Kapow completed a POC in 2 weeks and went live across 300 banks in 3 months.
- Automation reduced Fiserv staffing requirements by 2 full-time equivalents.
- They now have real-time access to global financial data and automated processing of over 10,000 Treasury transactions per day to meet regulatory compliance requirements
- Using robots in tandem with dashboard reporting has enabled Fiserv to consolidate funds for investment, which generates more revenue/income and reduces the number of draws from its credit facility.
AstraZeneca, one of the world's leading pharmaceutical companies, uses Kapow to automate web intelligence for executive reports and dashboards.
Challenge
- To meet U.S. compliance requirements, pharmaceutical companies are required to maintain a Health Care Professionals (HCP) Exclusion List, showing HCPs that should be excluded from existing or new contracts.
- AstraZeneca wanted to automate existing manual processes for developing and maintaining the HCP Exclusion List.
Solution
- They used Kapow to create a master listing from information on external websites.
- The listing is automatically updated with specific regulated information.
- The process is integrated from delivery to a spreadsheet to a downstream compliance system.
- Data is integrated into an internal data mart built on Business Objects to create executive reports and dashboards.
- This is a major reporting system to the FDA, including all money spent for contracting outside HCPs and research organizations.
Results
- After implementing the Kapow automated master web intelligence and matching process, the time to develop a list of possible suspects for non-compliant HCPs was reduced from 6 months to 2 weeks.
- AstraZeneca estimates that it could save millions of dollars in FDA fine avoidance with the improved compliance monitoring.
AGCO, the largest pure play, full-line agricultural equipment manufacturer, uses Kapow to automate web data extraction on hundreds of thousands of parts.
Challenge
- AGCO's parts division needed to pull data from 10 websites, which sell AGCO parts as well as competitors' products.
- Their existing data feed was inflexible. They got infrequent data dumps, and AGCO had to do a lot of manual work on the product description lists.
- Overall not a very good or agile solution, given that they were extracting hundreds of thousands of parts in a very competitive industry.
Solution
- Kapow provides a fully automated data feed solution, including robots to pull from the 10 key websites and a hosted installation of Kapow running on Amazon EC2.
- Kapow also provides ongoing robot maintenance and support.
- An in-house deployment is planned for the next phase.
Results
- Kapow eliminated manual work associated with web data acquisition.
- Competitive information is up-to-date.
Attivio, a leader in unified information access, uses Kapow to automate web intelligence and integration with regulatory management systems.
Challenge
- Attivio needed to capture regulatory information from public websites, including content in JavaScript and PDFs, for their end-customer, a major financial institution.
Solution
- With Kapow, web data – including content in JavaScript and PDFs – is automatically fed into Attivio's Regulatory Active Management System, which runs on the Attivio Active Intelligence Engine.
- Attivio built a connector to their software so data output from Kapow robots is automatically transformed into the correct format.
Results
- Web data is collected automatically to support regulatory compliance.
- Based on their success with the financial company project, Attivio will be using Kapow robots to automate web data extraction on 200 additional sites.
Milestone is generating e-buzz with social media monitoring that helps clients manage online reputation.
Challenge
- Launch a social media management service (www.ebuzzconnect.com) that would enable hotels, restaurants, and businesses to monitor and manage online reputation and social media channels from a single integrated interface.
- Needed to extract reviews, rankings, and blog posts from 40 hotel and hospitality sites, including hotels.com, Orbitz, and FaceBook.
Solution
- Enables hotels to monitor and manage online reputation by aggregating content from dozens of sites in real time.
- Offers powerful reporting and the ability to provide actionable reports that can help hotels improve services to customers and increase profitability.
Results
- 3 developers maintain the site, with plenty of time to focus on adding new features and content to grow the service.
- Milestone was selected to present eBuzz Connect™ at the 2009 Travel Innovation Summit. Out of hundreds of competing innovators from around the world, Milestone was one of only 30 to take the stage.
- eBuzz Connect won a Silver Award in the Web Applications Category from the Hospitality Sales and Marketing Association International (HSMAI), the largest and most prestigious travel marketing competition globally.
JB Hunt, one of the largest transportation logistics companies in North America, keeps trucks running at capacity by harnessing real-time web data with Kapow.
Challenge
- Reduce freight costs by filling all trucks on all routes to capacity.
- To achieve this goal, they needed real-time access to relevant information from diverse sources, including logistic and payment information, but access to secure/external databases was seemingly impossible.
Solution
- Kapow web intelligence robots enable them to monitor public and partner websites for freight bid information in real time.
- They can integrate data from hundreds of partners and companies within a complex value chain.
- Data flows are integrated using web application interfaces. This eliminates the need for manual copy and paste between systems.
- The solution provides mobile access to application data, crucial for a transportation company.
Results
- More trucks are running with full loads, reducing freight cost per mile.
- Automating data integration has reduced cost (and errors) associated with manual data entry.
- Real-time visibility into partner logistics drives increased margin, revenue and customer satisfaction.
- CFO has a real-time view of cash flow.