Deutsche Telekom reduced 60-80 percent of its costs and time in M2M-customer support with Kapow Software's self-service integration platform.
Customers
In EMEA
Challenge
- Ensure rapid resolution time from Deutsche Telekom M2M customer service
- Automate lengthy M2M-related customer service processes that access data from various distributed applications
Solution
- Deutsche Telekom selected Kapow Katalyst based on its ability to rapidly integrate data from various sources
- Create lightweight applications for business users, i.e. to automate M2M customer service analysis tasks
- On-click these applications are accessible via the newly-built Deutsche Telekom M2M Competence Center Enterprise Application Store
Results
- Cut M2M customer support response times from as long as 90 minutes to approximately 4 minutes
- Reduced time and cost by 60-80% over former IT development and integration projects
- Delivered the Enterprise Application Store in half of the original schedule
With Kapow, Audi delivers real-time web data feeds through their in-dash mobile navigation system.
Challenge
- With the launch of its new A8 in Germany, Audi wanted to enable real-time access to web-based services – delivering information on restaurants, hotels, recreation areas and more from the car's in-dash mobile navigation system.
- While it was easy for Audi to create business relationships with the information providers, they found it would take too long to obtain a usable real-time data feed from them. And those feeds would need to be transformed to be presented properly on the A8's navigation system.
Solution
- Audi uses Kapow to collect web data feeds directly from information providers' websites.
- Feeds are transformed and presented in real-time through the A8's in-dash mobile navigation system.
Results
- Using Kapow, Audi built 7 feeds in just 1 week.
- Today, Audi collects content directly from the service providers' websites, transforms it and feeds it to the A8's navigation system, giving customers real-time access to valuable travel information.
In private banking, customer experience is key to fostering a competitive advantage, which led Commerzbank to develop a cutting-edge mobile banking application for mobile phones. They chose Kapow Software to extend their existing B2C online banking application and provide seamless mobile service to their customers.
Challenge
- Premium customer service was essential to Commerzbank, so the mobile app had to meet several non-negotiable demands:
- It had to provide the same service level as the bank's legacy online banking solution and at the same time be optimized for usage on mobile screens. Needless to say, it had to be compatible with all the latest devices - from iPhone to Android phones.
- It had to follow the same business processes and rules already established for the legacy online banking application to ensure it ran smoothly and integrated seamlessly into the existing IT infrastructure.
- Commerzbank wanted to act immediately - the mobile app had to be released to the market within the next months.
Solution
- Commerzbank chose Kapow Katalyst platform to realize this plan:
- Katalyst easily accessed the bank's website for every online banking feature, sought the appropriate information and transferred it securely and reliably as a Java / REST API to the mobile app.
- Decoupling old and new HTML via Kapow's web service layer enabled innovative new workflows and functions that were most suitable even for small devices with potentially weak data connections.
Results
- The result was a new and highly optimized front-end mobile application with standard-compliant mark ups for the iPhone and other handsets.
- The new mobile app is extremely user-friendly, receiving the highest reviews by customers. The app has been downloaded over 200,000 times and is used by more than 20,000 Commerzbank customers every day.
- The app is easily configurable, so further features have been seamlessly added after the initial roll-out to address additional customer needs, for example checking account statements or credit card bills.
AstraZeneca, one of the world's leading pharmaceutical companies, uses Kapow to automate web intelligence for executive reports and dashboards.
Challenge
- To meet U.S. compliance requirements, pharmaceutical companies are required to maintain a Health Care Professionals (HCP) Exclusion List, showing HCPs that should be excluded from existing or new contracts.
- AstraZeneca wanted to automate existing manual processes for developing and maintaining the HCP Exclusion List.
Solution
- They used Kapow to create a master listing from information on external websites.
- The listing is automatically updated with specific regulated information.
- The process is integrated from delivery to a spreadsheet to a downstream compliance system.
- Data is integrated into an internal data mart built on Business Objects to create executive reports and dashboards.
- This is a major reporting system to the FDA, including all money spent for contracting outside HCPs and research organizations.
Results
- After implementing the Kapow automated master web intelligence and matching process, the time to develop a list of possible suspects for non-compliant HCPs was reduced from 6 months to 2 weeks.
- AstraZeneca estimates that it could save millions of dollars in FDA fine avoidance with the improved compliance monitoring.
The Ministry of General Affairs for The Netherlands migrated content from 9 diverse systems into their new CMS with no coding required.
Challenge
- As a part of their Central Government Communication New Style project, they needed to consolidate 16 websites from 13 different departments into 1 new website, www.rijksoverheid.nl.
- The content from the 16 websites was stored in 9 different content management systems, with over 125,000 unique content items.
Solution
- Kapow enabled the migration and consolidation of this content into a new system, centralized on the Hippo CMS platform.
- No coding was required.
Results
- Dramatic reduction in the cost and time required to migrate each page.
- Completion dates could be fixed because the process ran on a reliable schedule.
- No content freeze was required on the existing systems during the course of the migration.
Audi increases employee productivity with Kapow, facilitating internal workflows by flexibly integrating services and tools from various sources into their intranet portal. Using Kapow Katalyst, Audi reduced the implementation time of integration projects by up to 75 percent.
Challenge
- Audi wanted to simplify its business processes across all company sites by extending its intranet and integrating different processes and tools into a central portal.
- Employees were using various freely available online services in their daily work that facilitated daily tasks, but also were slow and cumbersome, as inconsistent navigation set-ups throughout the various services or pop-up ads distracted staff in their workflow.
- The main goal was to improve productivity and application efficiency by making valuable services available via a central access point with a single standardized user interface.
Solution
- With Kapow Katalyst, Audi flawlessly integrated internal and external applications into the intranet portal while adhering to relevant security regulations.
- The software allowed each application interface to be exactly adjusted to the needs of the particular user at the time.
Results
- Today, the internal portal platform consists of 8 localized country portals being used by about 60,000 people.
- It integrates more than 15 services and applications, which have all helped to simplify and automate Audi's internal workflow processes.
- Audi's IT department now can flexibly integrate new services on demand within 1-2 weeks instead of 1-2 months and quickly and easily turn around requests.
Codan, the third largest insurance company in Scandinavia, went from legacy to SharePoint CMS in a few weeks.
Challenge
- Codan needed to migrate approximately 2,000 pages of content from 2 legacy systems into Microsoft SharePoint.
- Manual and scripted approaches did not meet their time and resource requirements.
Solution
- Kapow was used to extract source content from legacy systems and transform it for loading into SharePoint.
- No coding was required.
Results
- After a 3 day POC and 5 days of basic robot development, Codan was able to complete the rest of the migration within a couple of weeks.
- Nearly 100% of content was migrated automatically.
With Kapow, analysts and traders get real-time information on factors that affect trading price.
Challenge
- In 2007, the EU introduced requirements for greater transparency in the utilities market.
- Organizations affected by the new regulations had to deliver hourly, daily and weekly reports online.
- Deutsche Börse wanted to capture this information in real time to inform trading decisions.
Solution
- With Kapow, they were able to extract and transform data in real time, providing analysts and traders with critical information affecting trading price.
- The solution retrieves information from 150 websites.
Results
- Kapow was the only vendor who could fulfill the requirements in their timeframe.
- “With Kapow, we built powerful fundamental data models. Analysts and traders get critical factors that affect the price of a trade in real-time.” - Mario Schultz, Director, Market Data & Analytics, Deutsche Börse
With Kapow, MTU unified portals on a common infrastructure without recoding.
Challenge
- MTU is Germany's leading producer of aircraft engines and components for the military and commercial market.
- They needed to integrate applications into the company's intranet.
- Competing solutions were not able to meet their requirements.
Solution
- They used Kapow to integrate 10 applications via clipping into their portal environment.
- Data was integrated into the portal environment without coding or data conversion errors.
Results
- Significant savings in development time and effort.
- Extends the value of existing assets without costly rework.
Automating integration of new account information was key to business growth for XING, a leading social networking site for business professionals in Europe.
Challenge
- XING competes with LinkedIn and other social networking sites aimed at business professionals.
- To encourage adoption of their service, they wanted to automate integration of customer account and contact information from LinkedIn, FaceBook, Hotmail and Yahoo Mail to XING's profile and contact databases.
Solution
- With Kapow, a new XING user can enter his third party network credentials into XING's registration form and robots will log into the third party sites and collect all additional profile and contact information to enrich the new XING account.
- Collected contacts that are not currently registered XING users receive an invitation to join XING.
Results
- Customers save time by having all their contact and profile information entered automatically, making the new service instantly useful.
- XING gains valuable marketing information at no cost.
With Kapow, ZFS completed content migration to their new CMS in 10 weeks.
Challenge
- ZFS needed to migrate 3 different sites into their new CMS.
- The old sites were based on Gauss, FrontPage and Lotus Notes.
Solution
- Using Kapow, they were able to migrate content automatically.
- Content migration required no coding and no content freeze.
Results
- The migration was done in about 10 weeks.
- A comparable manual effort for 6 employees would have taken 26 weeks.
With Kapow, content migration to a new CMS took less than 8 weeks for the world's largest humanitarian organization.
Challenge
- They needed to migrate content from various sites into a new EPIServer CMS.
- The content was on multiple sites and in 3 languages.
Solution
- Using Kapow, they were able to migrate content automatically.
- Content migration required no coding and no content freeze.
Results
- Migration took 6-8 weeks.
- Zero data conversion errors.