In private banking, customer experience is key to fostering a competitive advantage, which led Commerzbank to develop a cutting-edge mobile banking application for mobile phones. They chose Kapow Software to extend their existing B2C online banking application and provide seamless mobile service to their customers.
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Challenge
- Premium customer service was essential to Commerzbank, so the mobile app had to meet several non-negotiable demands:
- It had to provide the same service level as the bank's legacy online banking solution and at the same time be optimized for usage on mobile screens. Needless to say, it had to be compatible with all the latest devices - from iPhone to Android phones.
- It had to follow the same business processes and rules already established for the legacy online banking application to ensure it ran smoothly and integrated seamlessly into the existing IT infrastructure.
- Commerzbank wanted to act immediately - the mobile app had to be released to the market within the next months.
Solution
- Commerzbank chose Kapow Katalyst platform to realize this plan:
- Katalyst easily accessed the bank's website for every online banking feature, sought the appropriate information and transferred it securely and reliably as a Java / REST API to the mobile app.
- Decoupling old and new HTML via Kapow's web service layer enabled innovative new workflows and functions that were most suitable even for small devices with potentially weak data connections.
Results
- The result was a new and highly optimized front-end mobile application with standard-compliant mark ups for the iPhone and other handsets.
- The new mobile app is extremely user-friendly, receiving the highest reviews by customers. The app has been downloaded over 200,000 times and is used by more than 20,000 Commerzbank customers every day.
- The app is easily configurable, so further features have been seamlessly added after the initial roll-out to address additional customer needs, for example checking account statements or credit card bills.
With Kapow, Fiserv automated their compliance dashboard without building APIs for 300 banking partner applications.
Challenge
- Fiserv was struggling with regulatory compliance on high volume transactions across 300 global banking partners and went without the automated compliance dashboard they needed for 3 years.
- As processing load grew to 10,000 transactions totaling $1 billion each day, manual processes became unsustainable. Many errors were occurring due to manual web intelligence and reconciliation.
- Real-time cash balance account data access and integration was essential, but developing APIs for 300 highly secure banking applications was out of the question. They had tried and failed.
Solution
- Today, Fiserv uses Kapow to automate data gathering and aggregation from banking partners' internal web-based applications.
- Kapow robots gather and transform information from these external systems and bring it together with data from Fiserv internal systems and data repositories to create meaningful BI.
- With Kapow, a management dashboard is available that enables treasury associates to track KPIs including debt balances, cash flow and net settlements so they can make informed financial decisions in real time.
Results
- Kapow completed a POC in 2 weeks and went live across 300 banks in 3 months.
- Automation reduced Fiserv staffing requirements by 2 full-time equivalents.
- They now have real-time access to global financial data and automated processing of over 10,000 Treasury transactions per day to meet regulatory compliance requirements
- Using robots in tandem with dashboard reporting has enabled Fiserv to consolidate funds for investment, which generates more revenue/income and reduces the number of draws from its credit facility.
Codan, the third largest insurance company in Scandinavia, went from legacy to SharePoint CMS in a few weeks.
Challenge
- Codan needed to migrate approximately 2,000 pages of content from 2 legacy systems into Microsoft SharePoint.
- Manual and scripted approaches did not meet their time and resource requirements.
Solution
- Kapow was used to extract source content from legacy systems and transform it for loading into SharePoint.
- No coding was required.
Results
- After a 3 day POC and 5 days of basic robot development, Codan was able to complete the rest of the migration within a couple of weeks.
- Nearly 100% of content was migrated automatically.
With Kapow, analysts and traders get real-time information on factors that affect trading price.
Challenge
- In 2007, the EU introduced requirements for greater transparency in the utilities market.
- Organizations affected by the new regulations had to deliver hourly, daily and weekly reports online.
- Deutsche Börse wanted to capture this information in real time to inform trading decisions.
Solution
- With Kapow, they were able to extract and transform data in real time, providing analysts and traders with critical information affecting trading price.
- The solution retrieves information from 150 websites.
Results
- Kapow was the only vendor who could fulfill the requirements in their timeframe.
- “With Kapow, we built powerful fundamental data models. Analysts and traders get critical factors that affect the price of a trade in real-time.” - Mario Schultz, Director, Market Data & Analytics, Deutsche Börse
With Kapow, ZFS completed content migration to their new CMS in 10 weeks.
Challenge
- ZFS needed to migrate 3 different sites into their new CMS.
- The old sites were based on Gauss, FrontPage and Lotus Notes.
Solution
- Using Kapow, they were able to migrate content automatically.
- Content migration required no coding and no content freeze.
Results
- The migration was done in about 10 weeks.
- A comparable manual effort for 6 employees would have taken 26 weeks.
Standard is using Kapow to surface content in internal applications and to automate web intelligence.
Challenge
- They needed to provide data to Yodlee in real time to take advantage of Yodlee's data, payments and risk management utility.
- They also wanted to provide web access to an internal financial application.
Solution
- Kapow technology will automate data extraction and migration to Yodlee.
- By clipping the financial service application into a Kapow-hosted portal on Amazon EC2, they are able to surface it on Standard's Jive platform using an iFrame.
Results
- Kapow technology enabled Standard to provide data to Yodlee in real time.
- Kapow's solution for surfacing the internal financial application saved 1 year of development time.