AT&T uses Kapow to automate data migration from legacy to target systems. One group reported $1 million in savings during the first year.
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Challenge
- Given the size and scope of AT&T operations and growth through acquisition, data integration is a major challenge that affects customer service, sales and support for millions of customers.
- Manual cut-and-paste was often required to migrate data from legacy to target systems.
- They needed a centralized master directory of subscribers, addresses, billing information and calling status, but had no programmatic access to back-end systems.
Solution
- With Kapow, data is automatically migrated between legacy and target systems.
- Data integration between applications has enabled them to automate and standardize processes.
- AT&T has found dozens of uses for Kapow's technology since their initial project.
Results
- $1.3M cost savings on their initial project.
- Over $10M cost savings over 3 years.
- Zero legacy application recoding.
Intel's 2-year, 300,000 page content migration project was complete in 2 months once they switched to Kapow.
Challenge
- Intel had multiple CMSs they needed to consolidate into Documentum.
- For more than 2 years they pursued this effort through an error-prone manual cut-and-paste process, where 60% of their time was spent cleaning up content and readying it for migration.
- Multiple people had to clean, tag and validate content, which took, on average, 45 minutes per page.
- With over 300,000 pages to migrate, there was no way the project could be completed within the allocated budget.
Solution
- Kapow completed the content migration in 2 months, including discovery, installation, training, robot building and testing.
- No coding required.
- Bad data was found and eliminated during conversion, resulting in better data quality.
Results
- Intel saved 88% of the costs they would have incurred with their previous approach.
- They completed the project in 8 weeks (vs. 9 months projected for the manual effort).
- “Kapow revolutionized our IT department, reducing costs by 80% while getting us to market in 1/10th of the time with 100% accuracy.” Charles Straight, Solutions Architect, Intel
Vodafone uses Kapow to aggregate content and services from operating companies around the world.
Challenge
- Vodafone Global hosts a very large heterogeneous intranet environment called Vista that supports 66,000 internal users.
- The previous portal infrastructure was based on Epicentric/BEA WebLogic 6. They needed to migrate content to BEA ALUI (now Oracle).
Solution
- Vodafone used Kapow to aggregate content and services from different operating companies around the world (e.g. UK, Germany, Spain, Italy, Egypt) and for clipping internal and public web content into the portal. Scope of the implementation was 250 clipping robots on 2 CPUs.
- As part of the implementation, they developed single sign-on capability that enables employee access to clipped internal applications via a single portal.
- Selected parts of Vista – for example, a BPM tool for travel management – were mobile-enabled with the Kapow integration module.
Results
- The improved employee productivity by adding public web content to existing portals and enabling single sign-on access to intranet applications.
- By using Kapow, they were able to migrate and repurpose content in a fraction of the time/cost of competing solutions.
Leading Asian telco consolidates its customer facing portals using Kapow.
Challenge
- A leading Asian telco wanted to consolidate 15 customer facing portals onto 1 platform to give the company a more cohesive brand and enable them to better cross-sell services and products. Yellow pages, youth content, social networking, broadband and other services were present on individual portals, leaving the user to browse multiple sources.
- The project involved a new CMS, a new portal system and a myriad of underlying databases and other systems.
- Time was of the essence and the budget was extremely constrained -- less than half of what just 1 portal had initially cost to develop.
Solution
- Kapow carried out a POC that involved an integration and common interface for 3 separate major portal functions, complete with single sign-on to the applications.
- The POC was developed in 2 days and convinced them that Kapow was the way to go.
Results
- In 1 month, Kapow was used to migrate 2 major entry portals into the new CMS.
- Dozens of processes and applications that enable users to interact with the company to order, review and utilize its products and services were developed as web services and deployed to the new portal system. All without recoding the underlying system.
- Within the first 2 months, the majority of content and functionality was successfully integrated to the new environment.
- Without Kapow, the development would have been taken at least 10X longer, incorporated a much larger development team and resulted in a project out of scope and out of budget.
Milestone is generating e-buzz with social media monitoring that helps clients manage online reputation.
Challenge
- Launch a social media management service (www.ebuzzconnect.com) that would enable hotels, restaurants, and businesses to monitor and manage online reputation and social media channels from a single integrated interface.
- Needed to extract reviews, rankings, and blog posts from 40 hotel and hospitality sites, including hotels.com, Orbitz, and FaceBook.
Solution
- Enables hotels to monitor and manage online reputation by aggregating content from dozens of sites in real time.
- Offers powerful reporting and the ability to provide actionable reports that can help hotels improve services to customers and increase profitability.
Results
- 3 developers maintain the site, with plenty of time to focus on adding new features and content to grow the service.
- Milestone was selected to present eBuzz Connect™ at the 2009 Travel Innovation Summit. Out of hundreds of competing innovators from around the world, Milestone was one of only 30 to take the stage.
- eBuzz Connect won a Silver Award in the Web Applications Category from the Hospitality Sales and Marketing Association International (HSMAI), the largest and most prestigious travel marketing competition globally.
They built the large job repository and keep it up to date with automatic web intelligence by Kapow.
Challenge
- Build the largest job repository
- Harvest millions of job listings from thousands of sites.
Solution
- Kapow automates aggregation of data from 2,000 sites and 8 million job listings.
- 3 developers built and maintain 1,650 Kapow robots to handle content aggregation.
Results
- Initial time to market was 3 months for 1 million listings.
- The new process is 10X faster than the company's previous “do-it-yourself” approach.
Kapow partnered with IBM to create a full production Web 2.0 Expo conference scheduler iPhone application in just 3 hours.
Challenge
- Create a Web 2.0 Expo conference scheduler iPhone app.
- Showcase Web 2.0 technology
Solution
- Kapow partnered with IBM to create a full production Web 2.0 Expo conference scheduler iPhone application in just 3 hours, with no coding.
- In 90 minutes, Kapow built web automation robots to access relevant business logic and data through the browser and created a REST service as output.
- With an additional 90 minutes, 1 developer used IBM's rational EGL development tool to create the application presentation layer with a familiar iPhone UI.
Results
- The Web 2.0 Expo Conference Scheduler iPhone app was developed in 3 hours.
- Thousands of conference attendees were able to get conference information in real time through their iPhones.
European ISP makes it easy for customers to migrate to their service by automatically importing email archives and settings.
Challenge
- Expand their customer base by opening new international markets.
- Make it easy for new customers to migrate to their service by automatically migrating customer data from other portals such as Google Gmail, Microsoft Hotmail and Yahoo Mail.
Solution
- Kapow provides the technical infrastructure to realize the new customer acquisition strategy.
- Automates the migration of new data on behalf of new customers.
Results
- Expands customer base by removing barrier to service adoption.
- Improves customer satisfaction by accelerating time to value.
With Kapow, a leading provider of business software was able to increase their monitoring of social networking sites from 1% sample size to 100% with zero increase in staffing.
Challenge
- Increase customer loyalty for a popular software product.
- Gather customer feedback across multiple touchpoints including CRM applications, contact center notes and call transcripts, email, captured internet chat sessions, external forums and review sites such as Amazon and CNET.
- Current solution covered less than 1% of overall customer feedback.
Solution
- With Kapow they get custom, automated, real-time data feeds from all required sources.
- This includes social networks, review forums, blogs, internet chat and CRM systems.
Results
- Real-time visibility of analytics and action on every customer feedback instance.
- Zero headcount increase.
- Zero administrative cost.
With Kapow, Jobs2Web can extract all the web data they need, even on sites using JavaScript and Ajax.
Challenge
- Jobs2Web is the leading provider of interactive recruiting solutions.
- They were using Fetch to allow employers to track job applicants on Applicant Tracking System (ATS) websites, but they needed a solution that could extract information from sites using JavaScript and Ajax.
Solution
- Kapow was able to build robots to extract information from several of the problem sites in minutes.
- The company now uses Kapow to automate web data extraction and integration.
Results
- "With Kapow Technologies we are able to instantly pinpoint relevant matches among literally thousands that are buried in online job boards and automatically integrate this information into our system so our team of HR professionals can find the perfect job for Jobs2Web's clients." Ken Holec, CEO, Job2Web
Lenovo, the fastest growing of the top 5 PC manufacturers, chose Kapow for fast and effortless content migration to Interwoven.
Challenge
- Lenovo needed to migrate legacy content from a variety of sources and formats to Interwoven.
- This required access to content in Quest DB, Domino DB, static HTML and custom .NET applications.
Solution
- Using Kapow, they were able to migrate content automatically.
- Content migration required no coding and no content freeze.
Results
- Dramatic time and cost savings compared to scripting or manual approach.
- Zero data conversion errors.
Lexmark, a leading provider of printing and imaging products, migrated content from 50+ country sites to Vignette.
Challenge
- Lexmark needed to migrate their entire set of websites (50+ country sites) from Vignette into Documentum.
- Traditional content migration methods were too costly and time consuming.
Solution
- Using Kapow, they were able to migrate content automatically.
- Content migration required no coding and no content freeze.
Results
- Dramatic time and cost savings compared to scripting or manual approach.
- Zero data conversion errors.
Red Hat saved 67% in time and cost by using Kapow for content migration to eXo.
Challenge
- Red Hat needed to migrate about 5,000 pages of static HTML into an open source CMS called eXo.
- Accenture estimated it would take nearly 3,000 man hours to do this project manually.
Solution
- Using Kapow, they were able to migrate content automatically.
- Content migration required no coding and no content freeze.
Results
- Over 67% projected savings in time and cost compared to manual method.
- Zero data conversion errors.
Leading European telco automates web data integration and eliminates data search errors.
Challenge
- The company has shopping and information portals that include content from partner websites.
- They were having a problem with low quality search results. In many cases, content could not be found, because a partner had not included specific tag information in their content.
Solution
- By using Kapow to automate web data integration, structured content is delivered from partner sites for indexing with Microsoft / Fast Technologies.
Results
- Improving search results has improved customer satisfaction.
- It has also improved revenue by getting customers to the product information they need to make purchase decisions.
Kapow supports this customer's innovative business model by automating data flow between applications, enabling visitors to complete e-commerce transactions from social media sites.
Solution
- Kapow enables a seamless transaction without leaving the social media site. The end user clicks on a banner that opens an online store front showing the merchant's products and allowing the user to purchase.
- When the end user has selected desired items and clicks “buy,” it's a Kapow robot that goes to the merchant site, in real-time, to complete the transaction.
- The end user remains within the social media site and waits to see a confirmation.
Results
- With a best-of-breed web intelligence process in place, the social commerce company is attracting more Fortune 1000 customers.
- Kapow makes it easy to develop automated transaction processes.
- Kapow's method of data extraction is extremely tolerant of website changes and easy to adapt when changes are needed, reducing maintenance time and expense.
Mobile commerce leader uses Kapow to automate web data extraction, freeing technical staff from routine maintenance tasks.
Challenge
- The company's value proposition depends on seamless integration with partner sites.
- They were using custom-built web data extraction technology that was costly to build and maintain.
Solution
- Kapow automates web data extraction, with no coding required.
- Using a single PIN, users can check rewards information and view targeted, timely offers from their mobile devices.
Results
- Supports company value proposition by enabling users to view offers in real time from mobile devices.
- No coding approach to web data extraction frees technical staff for higher value work.
Innovative online lender automates web data extraction from partner sites with Kapow.
Challenge
- The lender's website allows customers to search through a database of thousands of entries, but each required manual web intelligence of photos, descriptions, prices and locations.
- Manual data entry was error prone and costly.
- When source data changed, there was no way to automatically update the information on the lender site.
Solution
- Kapow automates web data extraction from partner sites and integration to lender site.
- Data is automatically updated as changes occur, based on ongoing monitoring of partner sites.
Results
- Significant savings by eliminating manual data entry.
- Data on the lender site is up-to-date and accurate.
With Kapow, Live Matrix can extract data from any site to feed their innovative real-time events portal – even content from sites using JavaScript and Ajax.
Challenge
- The Live Matrix site is a real-time events portal, collecting and displaying data on all types of live events, but they had problems extracting content from sites using JavaScript and Ajax.
- They needed to scale quickly.
Solution
- Kapow enables them to extract data from sites using JavaScript and Ajax.
- Kapow's visual scripting environment enabled the Live Matrix developers to scale quickly.
Results
- Based on a successful POC involving 20 challenging sites, Live Matrix decided to move to Kapow for web intelligence.
- With Kapow's state of the art software, Live Matrix met their launch date and became the first TV Guide for the web.
Automating integration of new account information was key to business growth for XING, a leading social networking site for business professionals in Europe.
Challenge
- XING competes with LinkedIn and other social networking sites aimed at business professionals.
- To encourage adoption of their service, they wanted to automate integration of customer account and contact information from LinkedIn, FaceBook, Hotmail and Yahoo Mail to XING's profile and contact databases.
Solution
- With Kapow, a new XING user can enter his third party network credentials into XING's registration form and robots will log into the third party sites and collect all additional profile and contact information to enrich the new XING account.
- Collected contacts that are not currently registered XING users receive an invitation to join XING.
Results
- Customers save time by having all their contact and profile information entered automatically, making the new service instantly useful.
- XING gains valuable marketing information at no cost.
Online components distributor is using Kapow to track competitor pricing data on the web.
Challenge
- They needed an efficient way to monitor competitor pricing data.
- Manual data monitoring was costly and time consuming.
Solution
- Kapow automated the process of harvesting competitor pricing information.
- No coding was required.
Results
- By tracking competitor prices in real time, the distributor can adjust their own pricing for competitive advantage.
- By offering consistently competitive prices, they've increased revenue and customer loyalty.
Challenge