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Services and Support:
Technical Support Services

Kapow Technical Support provides flexible technical support options to best manage and maintain your deployment. Kapow provides product updates, hotfixes, best practices expertise, and problem resolution through direct contact, and self-service support offerings.

Technical Support Details

  • Standard Support is available five days per week, during regular business hours. This support level is designed for non-critical issues.
  • Premier Support provides support on a 24x7 basis, along with a dedicated customer support representative and a faster guaranteed response time.
  • On-site Production Support is available for those customers who require on-site support when going into production.
  • A Customer Success Representative is assigned to key accounts to support you throughout your deployment.

Contact Support

If you are having any kind of problems using Kapow Katalyst, do not hesitate to ask for help. For information on how to do this, please email Kapow Technologies Customer Support at .

Telephone support is also available, please reference the contact phone numbers provided to you with your Kapow license keys.

Customers who are active on Premier Support also have the ability to call the toll-free support number for Priority 1 issues, 24 hours a day, 7 days a week. If you are a customer on Premier Support and have lost this number, please contact us at  and we will be happy to provide it to you.

Self Service Portal and Knowledge Base

Kapow customers who are active on maintenance also are entitled to obtain access to our self-service online support portal, which includes solutions to commonly found problems, as well as a Knowledge Base containing implementation tips and tricks, self-help videos, and more.

If you do not have a user ID and would like to log into the portal, please contact us at , and we will get you set up.

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